Child Care Welland - Main 1
Frequently Asked Questions
COSTS AND AVAILABLITY
  • Do you have a space for my child? Is there a wait list?
    Parents can contact each centre individually and speak to the Supervisor regarding available space. Contact information is found on the ACW website under the centre information tab. Interested families are also encouraged to register on Niagara Region Child Care Waitlist at www.niagararegion.ca/childcare

  • How much does it cost? Are there additional fees?
    A Child care fee schedule can be found on centre information tab. Additional fees may applicable in specific circumstances. (e.g. booking extra care and late pick up)

  • Are there subsidized spots available?
    A Children's World Family Child Care Services of Niagara has an agreement with the Niagara Region to provide subsidized spaces. Interested parents are encouraged to apply for subsidy at www.niagararegion.ca/childcare.

  • Do you offer full time and part time spaces?
    ACW offers full and part time spaces as well as variable care. Due to limited infant spaces, preference will be given to families with infants needing 5 days a week.

  • How flexible are drop off and pick up times?
    Pick up and drop off times are set by the parents. Times can be adjusted according to the needs of the child or the parent, space permitting.

  • How do Child Care Educators communicate with parents and when can parents visit?
    All ACW centres have an open door policy. We encourage families to discuss any questions as they arise.
HEALTH AND SAFETY
  • Are you licensed or unlicensed?
    ACW centres are licensed through the Ministry of Education. Licensing requirements include approval from the local Fire Department and the Niagara Region Health Unit.

  • How many children do you care for?
    A Children's World operates 23 Child Care centres. Each centre has different licensed capacities. Please visit the centre information tab for specific ages and licensed capacities for the centre you are interested in.

  • How do you ensure the health of the children?
    Infants follow their own individual schedules while Toddlers and Preschoolers have flexible daily schedules including sleep/rest time. ACW follows the appropriate health protocols set out by the Niagara Region Public Health Unit for disinfecting and cleanliness.

  • What happens when a child is sick?
    Please refer to the ACW Health Policy Manual which can be found under the centre information tab.

  • What safety measures are in place?
    As licensed Child Care centres we follow all regulations as set out by the Fire Department, Health Department and Ministry of Education. Fire extinguishers, smoke detectors, first aid kits, etc. can be found in each centre. The majority of our centres have restricted access.

  • What is your emergency evacuation plan?
    Each Centre has an emergency evacuation plan that has been approved by the Fire Department. The Supervisor can provide you with more information specific to each site.

  • Do you offer an anaphylaxis plan for children with severe allergies?
    Our Centres accommodate children with severe allergies by having individual anaphylaxis plans that are developed with input from the children's parent or guardian and/or the children's physician.
FOOD AND NUTRITION
  • What kind of snacks and meals do you provide?
    All meals are planned using the Canada Food Guide. ACW snack menus can be found on the child information Snack Menu Tab

  • Is food prepared on-site or catered in?
    A Children's World has a combination of cooks on site as well as catered food delivered to some of the centres.

  • Are certain foods not allowed on site?
    All ACW centres are nut aware. Parents will be advised upon enrollment about restricted foods.

  • Can you accommodate our family's dietary needs?
    We do our best to accommodate the family's dietary needs. In some situations parents may be asked to supply/supplement the food served at the centre if necessary.

  • Is a fridge available for breast milk and is there a schedule for feeding?
    Our infant programs have a fridge available for parents in the infant playroom. Feeding schedules for infants are based on the children's needs with the food and drink supplied by the parent. Once the infant is older the centre works with the families to develop a transition plan to table food which is supplied by the centre.
LEARNING AND PLAY
  • What will my child do throughout the day?
    The children are offered many opportunities throughout the day both indoors and outdoors to participate in a variety of play activities that promote early math, language and science skills; social interactions; developing fine and gross motor skills; self-help skills; problem solving.

  • How do play materials support learning, creativity and social interaction?
    Materials are chosen to provide a safe, inviting and challenging environment for the children. They are age appropriate and in many cases designed specifically for child care. All ACW centres follow the How Does Learning Happen, Think, Feel and Act and the ELECT document from the Ministry of Education for their programming to support children's learning through play. These documents can be found on the Ministry of Education website: www.edu.gov.on.ca/childcare.

  • How do you encourage both indoor and outdoor play? How much time is spent outside?
    Children participate in 2 hours of outdoor play time daily- one hour in the morning and one hour in the afternoon. This time is adjusted according to weather conditions- during the cold winter months the time may be shortened and during the warmer temperatures the time may be extended. On rainy days or bitter cold winter days when the children cannot be outside the staff plan alternate indoor activities that still allow the children an opportunity to participate in active play.

  • How are different cultural traditions integrated into the program?
    Families are encouraged to share their cultural traditions with the children in the centre. Staff incorporates various cultures and/or traditions throughout the playrooms on a regular basis. Evidence of this can be seen in dramatic play, art, pictures and books.

  • What happens if a child is angry or upset?
    Children are redirected to an activity that interests them. Daily conversations between the staff and families keep the lines of communication open. ACW has a Program Statement Implementation Policy that all staff follow in regards to appropriate methods for supporting children.
CAREGIVERS AND TRAINED PROFESSIONALS
  • What qualifications or training do staff and providers have?
    The majority of ACW staff are Registered Early Childhood Educators. In addition we have staff with other child development related training. For more information visit the College of ECE website at www.college-ece.ca. All ACW staff are required to have a clear vulnerable sector police check. ACW provides hands on training as well as funding professional development for our staff throughout the year.

  • Does someone on site have CPR and First Aid certification?
    All ACW staff have their current CPR/First Aid certificates. This ensures that there is always a staff on site with First Aid/ CPR training.

  • What happens when the staff is absent?
    A Child's World has a list of supply educators that are utilized when an Educator is absent.